Job Search: Archive of Our Own Support Team Member (Closed)

Description: Now that we’re close to Open Beta, we want to put in place a Support Team who will be responsible for responding to user questions and problems on the Archive of Our Own. The Support Team will respond to queries filed through the support form on the Archive, and liaise with members of other teams to resolve bugs and provide users with accurate information.

Skills required: You’ll need to be able to communicate clearly and effectively, and to have the patience to work through a user’s problems if necessary. No specialist technical knowledge is required, but you’ll need to be comfortable with talking to coders and testers to find out what is going on. If you have experience providing support on other sites, then that’s a bonus, but it’s not required.

Estimated Time Involved: A few hours a week.

How to Volunteer: This job is closed!

Send us your information by: This job is closed.

All volunteers will receive an email confirming their information has been received; please give us up to five days to reply.

Anyone can contact the Volunteers & Recruiting committee at any time by using our contact form.

Upcoming OTW Events: Membership Drive (October) and Election (November)

The OTW will be holding its next membership drive from October 11 to October 18, 2009. This is important for many reasons (not least of which is our continued need for your support!) but please note that should we happen to have a contested OTW Board election this November (i.e. more declared candidates than open seats), you must be a member of the OTW in good standing by October 18, 2009. That means you need to have made a membership donation of at least US$10 in the last year, or since October 19, 2008.

You can, of course, become an OTW member at any time, and we will always accept your donations! But if you’re not a member and want the option to vote in a potential election, please be sure to join the OTW before the end of our October drive.

Visit the OTW Elections website.

AD&T Weekly Meeting: 19 September 2009

In the interest of giving you more information, we continue to crosspost entries summarizing ADT’s weekly meetings. You can comment or ask questions of our ADT chair below or on her original post at We hope you find these notes informative!

At 6:58am I was feeling unnaturally but delightfully cheerful and it carried through the day. [info - personal] bingeling is chairing for practice as part of her internship (she got to study me doing it for a couple of months first). It’s a very different experience! I said to poke me back in my box if I was annoyingly chairy-ey by accident or something and it seemed to work out 🙂

Colocation: We’re testing on NewBeta (colocation server) right now and we’re cautiously optimistic. It is mostly a matter of making sure all the right settings are on in the background as we have it configured to do certain things, and of making sure some things are all turned on. I say ‘some things’ because I have not been tracking the individual details – our fabulous Testers are completely on it and working with Systems to resolve any issues – who have been wonderful (I am looking worshipfully at [info - personal] sidra here).

AD&T News Post: is out so check it out for details on what colocation and Open Beta is all about!

Deploy Schedule: No changes assuming all critical code gets committed this week *wibble*

  • Admin FAQ/Updates: the code has been committed! I’m *so* going to have a play with it the second we deploy it to Test.
  • Bookmarking external works: we had a fun talk about what kind of icon you need to indicate a bookmark of something external to the AO3.
  • Collections & Challenges: the abuse team are having a peek at the proposed draft in order to make sure they are comfortable with it – for the most part a collection is owned by the archivist/moderator who is running it so abuse issues should hopefully not apply.
  • Help on first login: we’re going to have to delay this until we have a coder who can work on it – was hoping to have it for Open Beta but we’re going to have to settle for the FAQ. Oh well, this is not the only code push we’ll make this year.
  • Hoovering: Heh, this is probably not going to be the long-term name for this feature – importing/duplicating and a bunch of other words were bandied about… I quite liked ‘replicating’ but I gather there are evil replicators out in fandom somewhere. I’m mostly just keen to learn what non-AO3 Archives are wanting to move in – now I know exactly how much storage space we have I want to know how long it will take to fill it up (long term planning is *important* and my thing)
  • Internet Explorer 7: we simply don’t have a CSS coder who can work on this right now – please, please, please, if you’ve got the skills and are using IE7 we need you. Comment or email me or send a pigeon with a note attached.
  • Tag Wrangling: we’re not going to be able to make any more changes to this either which is a shame, we don’t have the ability to do ‘metafandoms’ right now and we know we need it – which makes fandoms like Trek, Bandom, RPF and lots of the Anime difficult to work with. We do love them, we just can’t fix them at this point in time and they are totally on our list of things to keep working on.
  • Site Map: we’ll have one. Phew!

Open Beta: No changes to schedule assuming nothing goes wrong! There has been some understandable discussion about account distribution. We’ve tried to build a system that is fair and creates an opportunity for any interested person to be eligible for an account. Technically, that means invite codes + sign-up list. Procedurally, here’s some further information:

  • AD&T are handling the technical build and are the Archive Administrators at this point in time. We will be the people ticking the ticky that says ‘Turn invite queue on’ and clicking ‘Save’ (I am looking forward to it!). We are the people who will trigger posts saying ‘We are now open for sign-ups!’ If the past is any indication, most of the committee will be loitering supportively and gleefully in chat as we do it, followed by a certain, ah, readiness to pounce if something goes wrong.
  • We are conscious when we do this will affect people in different timezones and we will try to handle that sensitively.
  • One of our tasks is to ask DevMem, the committee that handles memberships, to advise OTW members when the queue goes live – making OTW members the first to be advised personally.

Succession Planning: the AD&T Committee dissolves at the end of the calendar year and re-forms in the New Year around a person chosen to act as chair. This allows old members to retire, ongoing members to re-negotiate their roles, makes way for new members and provides a way to gracefully resolve potential relationship stresses. I plan to step down as AD&T chair at the end of my 2009 term. Not because of any negative reasons but because if I don’t give other people a chance to do it then we don’t get to increase our pool of people with the skills. One of the reasons we *have* OTW is to move away from the ‘solitary hero’ model and move towards a community model where people don’t burn out and die in exhausted flames. I’m not at burn-out yet, not even close but I would like to stop while I’m still healthy and happy and concentrate on supporting someone else towards developing the same skillset. We talked about it in AD&T and while *my* biggest worry was how to handle it if lots of people had a burning desire to arm-wrestle for the chair’s hat; the committee’s biggest worry seems to be where I’m planning on sneaking off to – and the answer is that I’ll still be around *loves on you all*

If you are thinking there are things you want to do/say – feel free to share either in comments, or by volunteering, or by messaging or whatever medium you’re comfortable with. You are invited to this party 🙂

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